We are Jim and Catie Grall, the owners/operators of Metro Carpet Outlet, Inc. Catie and I met while working together at an Illinois floor covering store in 1990. Catie was the assistant to the owner, and I was in retail and commercial sales.
Over the years, while raising a family, we worked for various floor covering stores throughout the Midwest. We both got out of the floor covering business for a while—Catie as a registered nurse, and I took an executive position in the grocery business. Much of the reason we got out of the floor covering business had to do with the ‘games' most stores like to play: Fake sales, something-for-nothing deals that sound too good to be true, use of substandard installers, etc.